Support
Support close to the users
All our software users benefit from free, unlimited and multilingual support to help them in their daily use of our solutions.
A complete support
Our technical teams are responsible for assisting our clients in the configuration and use of our software. They are able to respond to all technical requests as quickly as possible.
Our support is made up of two teams located in France:
- A level 1 support team including 6 people
- A level 2 support team for complex issues including 8 people
Thanks to the multiple nationalities of our teams, they can quickly answer all questions by e-mail or by phone in English, French, Spanish, and Chinese. We have 3 call centers in Europe, America and Asia for our international clients reachable by phone and email.
Experts at your service
Our support teams are trained in treasury management and banking communication. They are able to provide solutions quickly, whatever the issues encountered:
Proximity with our clients is important to us. The team that helps you set up the software is the same one that follows you on a daily basis. This allows them to know your context well in order to analyze your requests and follow all your projects.
Additional support tools
In addition to our qualified support, our users benefit from advanced suppot tools, accessible directly from our solutions:
- Onboarding process
- User and set-up guides
- Video tutorials
- Contextualized online help
- FAQ
- Simplified EBICS set-up tool
- Web portal gathering all user requests with delivery time
- Pre-configuration of complex modules (Treasury, Accounting Reconciliation…)
All these support tools, offered at no extra cost to our clients, allow a quick implementation and a simplified use of our solutions.
